Last updated June 10, 2023
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
Shipping – Our maximum delivery time is 3-5 Days
For the purposes of this Disclaimer:
● “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to [COMPANY_INFORMATION]
● “Products” refers to the items or articles or goods offered for sale on the Service.
● “Orders” means a request by You to purchase products from Us.
● “Service” refers to the Website.
● “Website” refers to My Gahna accessible from https://mygehna.com
● “You” means , the customers or consumers or the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
RETURNS
- Only those items (or products) which are Defective, Damaged or Wrong (Not the same as you ordered ) are eligible for RETURNS.
- Inform us within 48 hours of shipment delivery
Inform us by
Go to My order —>Tap “Return”—>A Return form appears —>Fill it
Or email us - Document required for Return form or email
a. Your Id
b. Invoice having product code
c. 360° unboxing video
d. 5 photos (left ,right,front , back and above)
RETURN PROCESS
We will send you RETURN SHIPPING LABEL .
All returned items must be in unworn and unused condition, placed securely in its original packaging with all original tags and labels attached. Stick RETURN SHIPPING LABEL over the packaging.
We scheduled your return shipment right from our website address.
Return shipping charges will be paid or reimbursed by us.
We will notify you by email and WA when your return has been processed.
REFUNDS
After receiving your return and inspecting the condition of your items, we will process your return or exchange.
● The RTO (returned to origin ) product or article, first verified by the company. Company when received a RTO product it will make its unboxing video again as proof of Verification. The company calls this process UBR-TOP (unboxing video of returned to origin product).
● RTO item must be the same as shown in the unboxing video( received by Company from the customer ) and 5 photos. RTO items must be unopened unworn and unused. In these conditions only, the Refund process will occur.
● No Refund will occur If
1. RTO item differs from its conditions as shown in the unboxing video( received by the Company from the customer ) and 5 photos,
2. RTO item is used, worn or packing opened.
● Verification process takes 2 to 3 working days after the RTO product arrived to us. Refund will reach in customer’s bank account after 3 to 4 working days after verification.
So the whole process from the arrival of the RTO product, to the Refund in your account, through verification takes 5 to 7 working days.
UPDATES IN OUR POLICY
● From Time to time company changes and updates its Return and Refund Policy.
QUESTIONS
If you have any questions concerning our return policy, please Contact Us
Mail at support@mygahna.com
